Privacy Policy

Last updated: 03/13/2026

Value Promotional LLC (“Value Promotional,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our online company stores, or interact with us in connection with our promotional products and related services.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information we collect

We may collect the following types of information:

1.1 Information you provide to us

  • Contact details: Name, job title, company name, email address, phone number, mailing/shipping address.
  • Account information: Username, password, and preferences when you create an account for an online company store or other portal we manage.
  • Order details: Products selected, quantities, customization details (e.g., logos, artwork), delivery instructions, billing information (excluding full payment card details if processed by a third‑party provider).
  • Communications: Information you provide when you contact us via email, phone, contact forms, or other channels, including questions, feedback, or testimonial content.
  • Event and program details: Information related to corporate programs, promotions, and multi‑location rollouts that you share so we can source and deliver products.

1.2 Information we collect automatically

When you visit our website or online stores, we may automatically collect:

  • Usage data: Pages visited, links clicked, time spent, referring pages, and other similar analytical information.
  • Device and technical data: IP address, browser type and version, device type, operating system, and related identifiers.
  • Cookies and similar technologies: Small data files stored on your device to remember your preferences, improve site performance, and gather analytics.

You can manage cookies through your browser settings, but disabling cookies may affect certain features of the website.

1.3 Information from third parties

We may receive information from:

  • Your employer or organization if we operate an online store or promotional program on their behalf and they provide a list of authorized users or shipping recipients.
  • Payment processors, shipping carriers, and other service providers involved in fulfilling your orders.

2. How we use your information

We use your information to:

  • Provide and manage services: Process and fulfill orders, manage online company stores, coordinate product sourcing (domestic and overseas), handle returns, and provide customer support.
  • Communicate with you: Respond to inquiries, send order confirmations, shipping updates, service notifications, and important administrative messages.
  • Personalize your experience: Suggest products, configurations, or programs based on your past orders and stated preferences.
  • Operate and improve our website: Monitor performance, analyze usage trends, and enhance functionality and security.
  • Manage business relationships: Support multi‑location corporate programs, volume‑based purchasing, and long‑term promotional strategies.
  • Comply with legal obligations: Maintain appropriate records, respond to lawful requests, and enforce our agreements and policies.
  • Marketing (where permitted): Send information about new products, special offers, or services that may be relevant to you or your organization. You may opt out of marketing communications at any time.

3. Legal bases for processing (if applicable)

If you are in a jurisdiction that requires a legal basis for data processing (such as the European Economic Area), we process your personal information based on:

  • Performance of a contract: To provide the products and services you request.
  • Legitimate interests: To operate and improve our business, maintain relationships, and communicate with you about relevant services, where these interests are not overridden by your rights.
  • Consent: For certain marketing activities and optional cookies, where required by law.
  • Legal obligations: To comply with applicable laws and regulations.

4. How we share your information

We do not sell your personal information. We may share information in the following ways:

  • Service providers: With trusted third parties who help us operate our business (e.g., manufacturers, decorators, warehouses, shipping carriers, payment processors, IT and hosting providers, email service providers). These parties are only allowed to use the information to perform services for us.
  • Corporate clients: If your access to an online store or program is provided through your employer or organization, we may share relevant order and usage information with that organization, consistent with the purpose of the program.
  • Business transfers: In connection with a merger, acquisition, restructuring, or sale of all or part of our business, your information may be transferred as part of that transaction, subject to appropriate protections.
  • Legal and safety: When required by law, regulation, or legal process, or when we believe disclosure is necessary to protect our rights, safety, or property, or that of our customers, partners, or the public.

5. International transfers and overseas sourcing

In some cases, we source products directly from overseas manufacturers and coordinate shipping from other countries. As a result, your information (such as contact details and order specifications) may be shared with partners located outside your home country solely as needed to produce, customize, and deliver your orders.

Where required by law, we will take appropriate steps to ensure that your information receives a level of protection consistent with applicable data protection requirements.

6. Data retention

We retain your personal information only for as long as reasonably necessary to:

  • Fulfill the purposes described in this Privacy Policy.
  • Maintain business and tax records related to orders and programs.
  • Resolve disputes and enforce our agreements.
  • Meet legal and regulatory requirements.

The exact retention period may vary depending on the type of data and applicable legal requirements. When information is no longer needed, we will securely delete, anonymize, or otherwise dispose of it.

7. Data security

We use reasonable technical, physical, and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures may include access controls, secure hosting environments, and safeguards around account credentials and order information.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your choices and rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct or update inaccurate or incomplete information.
  • Deletion: Request that we delete certain personal information, subject to legal or contractual obligations.
  • Restriction: Request that we limit how we use your information in certain circumstances.
  • Objection: Object to certain types of processing, such as direct marketing.
  • Portability: Request a copy of your information in a structured, commonly used, and machine‑readable format where technically feasible.

To exercise these rights, please contact us using the details in Section 11. We may need to verify your identity before processing your request and may be unable to fulfill requests that conflict with legal or contractual obligations.

You may opt out of marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly. Service‑related communications (such as order confirmations and essential notifications) will still be sent as needed.

9. Children’s privacy

Our website and services are intended for business and organizational use and are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us so we can delete it where required by law.

10. Third‑party websites and links

Our website or online stores may contain links to third‑party websites, services, or platforms (for example, payment providers, shipping carriers, or partner sites). We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third‑party sites you visit.

11. Contact us

If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please contact:

Value Promotional LLC
Attn: Privacy
Email: Gerry@valuepromotional.com
Phone: 412‑496‑7940

We aim to respond to inquiries promptly and to work with you to resolve any concerns.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will revise the “Last updated” date at the top of this page and may provide additional notice as required.

Your continued use of our website or services after any changes become effective means you accept the revised Privacy Policy.