Terms of Use

Last updated: 03/13/2026

Welcome to the website of Value Promotional LLC (“Value Promotional,” “we,” “us,” or “our”). These Terms of Use (“Terms”) govern your access to and use of our website, any online company stores we host, and any content, features, or services made available through them (collectively, the “Site”).

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. Eligibility and account registration

1.1 Eligibility
You may use the Site only if you are at least the age of majority in your jurisdiction and have the legal capacity to enter into a binding agreement. If you access an online company store as an employee or authorized user of an organization, you represent that you are authorized to act on that organization’s behalf for purposes of placing orders or using the store.

1.2 Account registration
Some parts of the Site, including online company stores, may require you to create an account or use credentials provided by your organization. You agree to:

  • Provide accurate, current, and complete information.
  • Keep your login credentials confidential and not share them with others.
  • Notify us promptly of any unauthorized use of your account.

You are responsible for all activities that occur under your account.

2. Use of the site

2.1 Permitted use
You may use the Site for:

  • Learning about Value Promotional’s services.
  • Browsing product offerings and customization options.
  • Placing and managing orders for promotional products and related services.
  • Accessing online stores or programs set up for your organization.pasted-text.txt+1

2.2 Prohibited conduct
You agree not to:

  • Use the Site for any unlawful, fraudulent, or unauthorized purpose.
  • Interfere with or disrupt the operation of the Site or servers.
  • Attempt to gain unauthorized access to any part of the Site, accounts, or systems.
  • Upload or transmit any viruses, malicious code, or harmful content.
  • Use automated tools (such as bots or scrapers) to access or copy content from the Site, except as expressly allowed.
  • Use the Site in a way that infringes or misappropriates the rights of Value Promotional or any third party.

We reserve the right to suspend or terminate access to the Site for any user who violates these Terms.

3. Orders, pricing, and payment

3.1 Quotes and pricing
Prices for products and services may be shown on the Site, provided in quotes, or defined in separate agreements with your organization. Pricing may vary based on factors such as quantity, customization, order volume, and shipping method.

We reserve the right to change prices at any time prior to order confirmation. If a pricing error occurs, we may cancel or adjust an order after notifying you.

3.2 Orders and acceptance
By placing an order through the Site or an online store, you are making an offer to purchase the selected products and services under the terms shown at checkout or outlined in your program. An order is not accepted by Value Promotional until we confirm it (for example, via email confirmation or order status update). We may decline or cancel an order at our discretion, including due to availability, pricing errors, or concerns about payment or misuse.

3.3 Customization and approvals
Many products involve customization (e.g., logos, artwork, messaging). You are responsible for reviewing and approving proofs, mockups, or other pre‑production materials before we proceed with production. Once you give approval, changes may not be possible or may incur additional charges.

3.4 Payment
Payment terms (e.g., due at checkout, invoicing, organization billing) may vary depending on your arrangement with Value Promotional or your organization. You agree to pay all amounts due in accordance with the applicable terms, including any taxes, shipping, and handling fees. If a third‑party payment processor is used, your payment information is handled according to that provider’s terms and privacy policy.

3.5 Shipping, delivery, and risk of loss
We will arrange shipping according to the options you select or that apply to your program, which may include shipment to offices, warehouses, or directly to employees. Delivery dates are estimates and not guarantees, although we strive to meet requested timelines. Risk of loss passes to you or your organization upon delivery to the carrier, unless otherwise set out in a separate agreement.

4. Returns, cancellations, and errors

Policies for cancellations, returns, and replacements may depend on product type (especially customized items) and the terms of your organization’s program.

  • Custom products are generally not returnable except in cases of defects or errors that deviate from approved proofs.
  • You must promptly inspect shipments and notify us of any issues within a reasonable timeframe (for example, within 7–10 business days of receipt), or as otherwise set in your specific agreement.
  • We reserve the right to repair, replace, or issue credit at our discretion for validated issues.

Specific terms may be provided in your quote, order confirmation, or corporate program documentation.

5. Intellectual property

5.1 Our content
All content on the Site, including text, graphics, logos, product images, layouts, and software, is owned by or licensed to Value Promotional and is protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works from any content on the Site except as strictly necessary for your permitted use of the Site and your organization’s program.

5.2 Your content and logos
When you provide logos, artwork, slogans, or other materials (“Client Content”) for use on promotional products or in online stores, you represent and warrant that:

  • You have all necessary rights, licenses, and permissions to use and authorize us to use the Client Content.
  • Our use of the Client Content to produce and deliver products will not infringe or violate any rights of third parties.

You grant Value Promotional a non‑exclusive, royalty‑free license to use, reproduce, modify, and display the Client Content solely as needed to provide products and services to you or your organization.

6. Disclaimers

The Site, including all content, products, and services made available through it, is provided on an “as‑is” and “as‑available” basis, without warranties of any kind, whether express or implied.

To the fullest extent permitted by law, Value Promotional disclaims all warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, title, and non‑infringement. We do not guarantee that the Site will be uninterrupted, error‑free, secure, or free from harmful components, or that any information obtained through the Site will be accurate or reliable at all times.

Some jurisdictions do not allow limitations on certain warranties, so some of the above disclaimers may not apply to you.

7. Limitation of liability

To the fullest extent permitted by law, in no event will Value Promotional, its owners, employees, or service providers be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business, arising out of or related to your use of the Site or any products or services ordered through the Site, even if advised of the possibility of such damages.

Our total aggregate liability for any claim arising out of or relating to these Terms, the Site, or any order, whether in contract, tort, or otherwise, will not exceed the amount you (or your organization) paid for the specific order or service giving rise to the claim, or a reasonable substitute amount where no direct payment was made.

Some jurisdictions do not allow limitations of liability for certain damages, so some of the above limitations may not apply to you.

8. Indemnification

You agree to indemnify, defend, and hold harmless Value Promotional and its owners, employees, and representatives from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Your use of the Site or online company stores.
  • Your violation of these Terms.
  • Any Client Content you provide, including claims that it infringes the rights of a third party.
  • Any orders you place on behalf of an organization without proper authorization.

9. Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. The Privacy Policy is incorporated into these Terms by reference.

10. Third‑party services and links

The Site may contain links to or integrations with third‑party websites, services, or platforms (such as payment processors, shipping carriers, or partner systems). We do not control and are not responsible for the content, policies, or practices of third‑party sites. Your use of those services is subject to their own terms and policies.

11. Changes to the site and terms

We may modify, suspend, or discontinue any part of the Site at any time, including product offerings or features, with or without notice.

We may also update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page and may provide additional notice where required. Your continued use of the Site after changes take effect constitutes your acceptance of the revised Terms.

12. Governing law and dispute resolution

These Terms and any disputes arising out of or related to your use of the Site will be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law principles, unless otherwise required by applicable law.

Any legal action or proceeding arising from or related to these Terms or the Site shall be brought exclusively in the state or federal courts located in or serving Allegheny County, Pennsylvania, and you consent to the personal jurisdiction of such courts, except where another forum is required by law.

13. Termination

We may, in our sole discretion, suspend or terminate your access to the Site or any online store at any time and for any reason, including for violation of these Terms or misuse of the Site.

Upon termination, all rights granted to you under these Terms will immediately cease, but any provisions that by their nature should survive (such as intellectual property, disclaimers, limitations of liability, and indemnification) will remain in effect.

14. Miscellaneous

  • Entire agreement: These Terms, together with the Privacy Policy and any separate written agreement between Value Promotional and your organization, constitute the entire agreement between you and us regarding your use of the Site.
  • Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
  • Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.
  • Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations in connection with a merger, acquisition, or sale of assets, or by operation of law.

15. Contact us

If you have any questions about these Terms or the Site, please contact:

Value Promotional LLC
Email: Gerry@valuepromotional.com
Phone: 412‑496‑7940

We aim to respond promptly and work with you to address any questions about these Terms or your use of the Site.